If you forget your password, you can reset it by following these steps:
1. Go to the Bitwyre login page.
2. Click "Forgot Password"
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590957170841" alt="How do I reset my Bitwyre Account password_ (1).png" width="221" height="445">
3. Follow the instructions: Check your email for a password reset link.
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38180078284953" alt="FAQ_How do I reset my Bitwyre Account password__Email Confirmation.png">
4. Set a new password: Use the link to create a new password for your Bitwyre account.

What if I forgot my password?

<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590653096345" alt="FAQ_How do I create an account__Create your account 1 (1).png" width="208" height="423">
 
Bitwyre is a secure cryptocurrency spot exchange based in Indonesia, supervised by the Indonesian Commodity Futures Trading Regulatory Agency (Bappebti), and a member of the Indonesian crypto ecosystem (CFX, Kliring Komoditi Indonesia (KKI), and Indonesia Coin Custodian (CCI). Bitwyre aims to bridge crypto and fiat for emerging markets and support traders and institutions with advanced tools and services for success.

What is the Bitwyre Cryptocurrency Exchange?

1. Visit the <a href="https://bitwyre.com/auth/signup">Bitwyre signup page</a>.
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590610227481" alt="FAQ_How do I create an account__Create your account 1 (1).png" width="212" height="431">
2. Follow the steps and enter your information: Provide your username, email, password, country, and referral code (if you have one).
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590595739673" alt="FAQ_How do I create an account__Create your account 2.png" width="217" height="441"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38590610235161" alt="FAQ_How do I create an account__Create your account 3.png" width="219" height="445"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38590595743257" alt="FAQ_How do I create an account__Create your account 4.png" width="219" height="445">
3. Verify your identity: Complete the captcha challenge.
4. Click "Create Account"
5. Activate your account: Check your email for a verification link from Bitwyre.
6. Verification your Account (KYC)
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590595753113" alt="FAQ_How do I create an account__Create your account 5.png" width="218" height="443">
7. Secure your account: For added protection, enable Two-Factor Authentication (2FA) after activating your account.

How do I create an account?

Account verification involves submitting a government-issued ID (KTP or Passport). Navigate to the "Account &amp; Privacy" section in your account settings. Once reviewed, your account status will be updated.
Steps to verify:
1. Click the profile image on the bottom right hand side corner
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590780614681" alt="FAQ_ How do I verify my account_ Account &amp; Privacy 1.png" width="215" height="437">
2. Navigate to “General”
3. On Account Setup, you will find “Identity Verification"
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590780620441" alt="FAQ_ How do I verify my account_ Account &amp; Privacy 2.png" width="226" height="432">
4. Follow instructions and upload required documents.
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38590827309337" alt="FAQ_ How do I verify my account_ Account &amp; Privacy 3.png" width="221" height="450">
5. You will be asked to submit clear scans or photos of your ID.
6. Await verification: Once your documents are reviewed, your account status will be updated

How do I verify my account?

KYC (Know Your Customer) and AML (Anti-Money Laundering) are regulatory measures to prevent fraud, money laundering, and other illegal activities. By verifying your identity, KYC/AML helps ensure compliance with legal standards, protects both you and the platform, and gives you full access to all of our platform's features.

What is KYC/AML and why is it required?

Bitwyre offers bank-grade security through our security-first approach, backed by CCSS Level 3 and ISO 27001 &amp; 27701 certifications, as well as partnerships with leading custody providers. Bitwyre partnered with <a href="https://www.liminalcustody.com/">Liminal</a>, a leading custody provider. Liminal uses advanced multi-party computation (MPC) technology, trusted by major exchanges worldwide, to ensure the highest level of security for your funds.

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What if I forgot my password?

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