If the withdrawal exceeds 24 hours, you can immediately contact our Customer Support for further checks on your withdrawal. You can contact Customer Support via Live Chat by clicking the Chat button at the bottom right corner of the following link <a href="https://bitwyre.id">https://bitwyre.id</a>

What should I do if the withdrawal exceeds 24 hours?

<div>Log in to your Bitwyre account,</div>
<div> </div>
<ol>
<li>Select the "Wallet" menu on the right side. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38947104819865" alt="FAQ_Instruction &amp; Tips - Withdrawal_1.png" width="208" height="419"> </li>
<li>On the "Wallet" page, select the "Withdraw" menu. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38947104824857" alt="FAQ_Instruction &amp; Tips - Withdrawal_2.png" width="218" height="419">
</li>
<li>In the Withdraw section, select "Crypto" and choose the Asset you want to withdraw. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38947104831001" alt="FAQ_Instruction &amp; Tips - Withdrawal_3.png" width="208" height="419"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38947133708569" alt="FAQ_Instruction &amp; Tips - Withdrawal_4.png" width="208" height="419">
</li>
<li>Add the "Recipient Address" and select the appropriate "Network," then click "Confirm." <img src="https://bitwyre.zendesk.com/hc/article_attachments/38947104841625" alt="FAQ_Instruction &amp; Tips - Withdrawal_5.png" width="225" height="419">
</li>
<li>Enter the amount of the Asset you wish to withdraw (Pay attention to the Minimum Withdrawal and ensure your balance is sufficient). <img src="https://bitwyre.zendesk.com/hc/article_attachments/38947104844569" alt="FAQ_Instruction &amp; Tips - Withdrawal_6.png" width="230" height="422"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38947133717145" alt="FAQ_Instruction &amp; Tips - Withdrawal_8.png" width="230" height="422">
</li>
<li>Click the "Request PIN" button and check your registered email to get the Withdrawal PIN Verification, then enter the PIN from the email. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38947104849305" alt="FAQ_Instruction &amp; Tips - Withdrawal_7.png" width="208" height="418"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38947133730329" alt="FAQ_Instruction &amp; Tips - Withdrawal_9.png" width="208" height="419">
</li>
<li>Also, enter the 6-digit code from the "Google Authenticator" app (if enabled).</li>
<li>Click the "Withdraw" button and regularly check the destination wallet <img src="https://bitwyre.zendesk.com/hc/article_attachments/38947133788057" alt="FAQ_Instruction &amp; Tips - Withdrawal_10.png" width="226" height="420">
</li>
</ol>

How to Withdraw Cryptocurrency?

<ol>
<li>Log in to your Bitwyre account.</li>
<li>Click on the "Wallet" icon and then click "Deposit." <img src="https://bitwyre.zendesk.com/hc/article_attachments/38660902391833" alt="FAQ_How do I deposit cryptocurrency into my account_1.png" width="208" height="419"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38660902396441" alt="FAQ_How do I deposit cryptocurrency into my account_2.png" width="217" height="417">
</li>
<li>Select the cryptocurrency you want to deposit. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38660902400281" alt="FAQ_How do I deposit cryptocurrency into my account_3.png" width="208" height="418">
</li>
<li>Choose the network (Make sure the selected network is correct). <img src="https://bitwyre.zendesk.com/hc/article_attachments/38660902403993" alt="FAQ_How do I deposit cryptocurrency into my account_4.png" width="232" height="428"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38660902405913" alt="FAQ_How do I deposit cryptocurrency into my account_5.png" width="232" height="431">
</li>
<li>Copy the provided deposit address. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38660902408217" alt="FAQ_How do I deposit cryptocurrency into my account_6.png" width="231" height="430">
</li>
<li>Make sure you are using the correct network. Remember: Sending coins or tokens to an incorrect blockchain or address may result in the loss of your deposit! Never enter the address manually; always copy and paste it.
</li>
<li>Transfer funds from your external wallet to the copied address.</li>
</ol>

How do I deposit cryptocurrency into my account?

<ol>
<li>Log in to your Bitwyre account</li>
<li>Click the "Wallet" icon located on the right side <img src="https://bitwyre.zendesk.com/hc/article_attachments/38661341551385" alt="FAQ_How do I deposit cryptocurrency into my account_1.png" width="209" height="421">
</li>
<li>Select "Deposit," then click on the "Fiat" section and choose the currency you want to deposit (Indonesian Rupiah) <img src="https://bitwyre.zendesk.com/hc/article_attachments/38661369077401" alt="FAQ_How do I deposit cryptocurrency into my account_2.png" width="208" height="400"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38661341566873" alt="FAQ_How do I deposit fiat currency into my account_1.png" width="199" height="401">
</li>
<li>Choose the Virtual Account you want to use and enter the deposit amount you wish to deposit <img src="https://bitwyre.zendesk.com/hc/article_attachments/38661341570329" alt="FAQ_How do I deposit fiat currency into my account_2.png" width="208" height="419">
</li>
<li>Enter the amount you want to deposit <img src="https://bitwyre.zendesk.com/hc/article_attachments/38661341574937" alt="FAQ_How do I deposit fiat currency into my account_3.png" width="217" height="404">
</li>
<li>Then click "Copy VA" and follow the instructions for payment using a Virtual Account via Mobile Banking, ATM Transfer, or Internet Banking <img src="https://bitwyre.zendesk.com/hc/article_attachments/38661369095705" alt="FAQ_How do I deposit fiat currency into my account_4.png" width="223" height="434">
</li>
</ol>

How do I deposit fiat currency into my account?

Log in to your Bitwyre account,
<ol>
<li>Select the "Wallet" menu on the right side. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38661926503833" alt="FAQ_How do I deposit cryptocurrency into my account_1.png" width="208" height="418">
</li>
<li>On the "Wallet" page, select the "Withdraw" menu.</li>
<li>On the Withdraw page, select "FIAT" and choose "Indonesian Rupiah." <img src="https://bitwyre.zendesk.com/hc/article_attachments/38661919744537" alt="FAQ_How do I deposit fiat currency into my account_1.png" width="209" height="421">
</li>
<li>You will see “Select Bank Account.”</li>
<li>Click + Add New Account. Fill in the Account Name, Bank Name, and Account Number. For personal reference, you can fill in the Account Label as needed, then click Save. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38662332429593" alt="FAQ_Deposit and Withdrawal_Add New 3.png" width="210" height="427">
</li>
<li>Check your email inbox registered with Bitwyre for the New Bank Account Confirmation, copy and paste the code into the "Verification Code" section, then click "Use Bank Account." <img src="https://bitwyre.zendesk.com/hc/article_attachments/38662332430873" alt="FAQ_Deposit and Withdrawal_Add New 5.png" width="215" height="437"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38662332434457" alt="FAQ_Deposit and Withdrawal_Add New 4.png" width="215" height="437">
</li>
<li>Click on the newly registered bank account and click "Use Bank Account" <img src="https://bitwyre.zendesk.com/hc/article_attachments/38662305642265" alt="FAQ_Deposit and Withdrawal_Add New 6.png" width="232" height="440">
</li>
<li>Enter the amount you wish to withdraw. Ensure the amount meets the minimum and maximum withdrawal limits. Review the details, including bank information, and then click "Confirm" to submit your withdrawal.</li>
</ol>

How to add a new Bank Account so I can withdraw Fiat?

You need to delete your unverified bank account and add it again, make sure you clicked the verification code ASAP from your email.

How can I continue the bank account verification if the verification code has expired on my email?

If your deposit or withdrawal is delayed, check the transaction status in your Bitwyre account and on the blockchain (for cryptocurrencies) via your Tx ID (Transaction ID). You can see the status on the “Withdrawal History" section inside the “Withdrawal” page. 
 If the delay exceeds the normal processing time, contact Bitwyre support for assistance.
 
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38181741775641" alt="FAQ_Deposit &amp; Withdrawal_What should I do if my deposit or withdrawal is delayed_.png">

What should I do if my deposit or withdrawal is delayed?

Bitwyre does not charge any deposit and withdrawal fees for cryptocurrencies. The current withdrawal fees for each asset can be found on the Bitwrye fee schedule page.

Are there any deposit or withdrawal fees?

Deposits are usually processed within minutes. Cryptocurrency withdrawals depend on blockchain confirmation times, while fiat withdrawals may take longer due to banking office hours.

How long do deposits and withdrawals take?

If your balance goes into Locked balance, it's to ensure that the funds you intend to withdraw cannot be used for crypto transactions. Don't worry; your funds will be completely safe

Why did my balance move to Locked Balance? (Withdraw)

Yes, Bitwyre sets withdrawal limits depending on your account verification level. You can also get information from the stated withdrawal minimum on each crypto asset's “Instruction &amp; Tips” section in the “Withdraw” page.
 
<img src="https://bitwyre.zendesk.com/hc/article_attachments/38181531039897" alt="FAQ_Deposit &amp; Withdrawal_Are there any withdrawal limits_.png">

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What should I do if the withdrawal exceeds 24 hours?

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