Make sure that your documents are clear, up-to-date, and meet the specified requirements. And make sure the form filled out after uploading the ID card matches the ID card. They should be in the correct format, and not expired. Please Follow the instructions as stated on the KYC Page and resubmit if needed.

What if my documents are not accepted?

Two-factor authentication (2FA) enhances security by requiring two forms of identification: typically your password and a code sent to your phone or email. Two-factor authentication adds an extra layer of security by requiring two forms of identification. This typically involves entering a code sent to your phone or email in addition to your password.

What is Two-Factor Authentication (2FA)?

<ol>
<li>
Log in to your Bitwyre account <img src="https://bitwyre.zendesk.com/hc/article_attachments/38675291866521" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_1.png" width="208" height="423">
</li>
<li>
Click on the "Profile" menu <img src="https://bitwyre.zendesk.com/hc/article_attachments/38675291870361" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_2.png" width="208" height="423">
</li>
<li>
On the Profile page, select the "Two-Factor Authentication" menu, then click "Enable" (Make sure you have downloaded an app like Google Authenticator) <img src="https://bitwyre.zendesk.com/hc/article_attachments/38675291872793" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_3.png" width="227" height="425"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38675291890713" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_4.png" width="208" height="423">
</li>
<li>
Open the Google Authenticator app and scan the QR code or enter the Code into your Google Authenticator <img src="https://bitwyre.zendesk.com/hc/article_attachments/38675261810073" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_5.png" width="208" height="423">
</li>
<li>
Save the Recovery Code provided in case you want to change your phone or lose access to Google Authenticator <img src="https://bitwyre.zendesk.com/hc/article_attachments/38675261813145" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_6.png" width="208" height="423">
</li>
<li>
Once done, you will be asked to enter the 6-digit 2FA code from your Google Authenticator app <img src="https://bitwyre.zendesk.com/hc/article_attachments/38675291930137" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_7.png" width="208" height="423">
</li>
<li>
Congratulations, you have successfully added 2FA Authentication to your account<img src="https://bitwyre.zendesk.com/hc/article_attachments/38675291939097" alt="FAQ_2FA Page Apps Bitwyre &amp; Google Auth_7FAQ_2FA Page Apps Bitwyre &amp; Google Auth_7.png" width="208" height="423">
</li>
</ol>

How do I Enable Two-Factor Authentication (2FA)?

Bitwyre offers bank-grade security through our security-first approach, backed by CCSS Level 3 and ISO 27001 &amp; 27701 certifications, as well as partnerships with leading custody providers. Bitwyre partnered with Liminal, a leading custody provider. Liminal uses advanced multi-party computation (MPC) technology, trusted by major exchanges worldwide, to ensure the highest level of security for your funds. 
Custody &amp; Reserve Ratio: Your funds' safety is guaranteed at Bitwyre. We maintain a 200% reserve and custody ratio on all user deposits. This means for every $1 you deposit, we have $2 in reserve. It's our commitment to your financial security, ensuring we can meet withdrawal requests even in extreme market conditions.

How does Bitwyre ensure the security of my funds?

Yes, you can whitelist your withdrawal address in the withdrawal section so that only these approved wallet addresses that you have access to can receive funds when withdrawing. This further adds a layer to your personal security because even when your account gets hacked, they would still need to have access to that wallet.

Can I whitelist my withdrawal address for enhanced security?

Yes, Bitwyre is fully compatible with mobile devices. You can trade directly from your smartphone or tablet using a mobile browser or by downloading the Bitwyre app for <a href="https://play.google.com/store/apps/details?id=com.bitwyre.app&amp;pcampaignid=web_share">Android in the Google PlayStore here</a>.  Our iOS app is coming soon.

Can I use Bitwyre on mobile devices?

If you suspect unauthorized access, contact customer support at Live Chat or Telegram, change your password, and activate two-factor authentication (2FA) if it’s not already enabled. Do not share any important information with anyone, besides admins. *Note that admins will never approach you first or dm you first.

What should I do if I suspect unauthorized access to my account?

To update your KYC information, go to the "Account Settings" or “Account &amp; Privacy" section and follow the instructions to upload new documents or update existing information. Make sure that any changes are accurately reflected and meet the verification requirements.

How can I update my KYC information if it changes?

To stay informed with the latest news, announcements, and exciting developments, please subscribe to our <a href="https://bitwyre.beehiiv.com/">newsletter</a>, regularly check our <a href="https://bitwyre.id/announcement">Announcement Page</a>, and follow us on social media. We'll keep you updated.

How do I stay updated on Bitwyre news and updates?

If you encounter issues uploading documents, ensure that they meet the required file format and sizes and that your internet connection is stable. If problems persist, contact Bitwyre Support from Live Chat on the homepage lower right hand side corner or chat on our official Telegram <a href="https://t.me/bitwyreofficial">https://t.me/bitwyreofficial</a> channel.

What if I encounter issues uploading my documents?

Bitwyre employs advanced encryption and security measures to protect your KYC information. Your documents are stored securely and only used for verification purposes in compliance with data protection regulations. You can check more information on our<a href="https://bitwyre.id/support-center/terms-and-conditions"> Terms &amp; Conditions page.</a>

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